Why is the issue that I did not receive the order confirmation email?

Could you please check the Spam of your mailbox to see whether the confirmation email is there? If there is not any, could you please check whether the money is deducted from your account? If the money is deducted, it might be because of server delay or error. We are sorry about this. Then, please send your order ID or registered email address to support@soouya.com, and we will send you download link and license key manually as soon as possible after checking.